UNWANTED GOODS
Any unwanted items must be sent back at the customer’s expense in perfect condition, its original packaging and not worn. To ensure we offer the best customer service please email us first with all your details and we will send you a unique reference number to quote with your goods and an address to return them to. The email address is: sales@littlegiftideas.com
If you are not completely satisfied with the goods when you receive them, we will exchange or refund them if we are notified within 3 days of the goods being delivered. They should be sent back at the customer’s expense in perfect condition, in original packaging and not worn within 10 days from date of purchase along with the original receipt. Sadly, earrings are exempt from this for reasons of hygiene unless they are broken. Personalised items are also exempt from returns due to the work involved in producing them and ask you to ensure all details for personalisation are correct at the time of ordering. Cancellations and amendments are not possible once the order has been placed.
We suggest for your own protection you use Royal Mail signed for post and ensure the item is suitably packed as we cannot be held responsible for items which may have been damaged whilst in transit. We are unable to accept returns that have not been agreed to prior to shipping.
Any refunds will be issued once we have received the goods, minus the original delivery charge. Please allow up to 5 working days for your refund to be processed. Please note we cannot refund postage or packing charges, or any tax and duties payable outside the U.K.
This does not affect your statutory rights.
FAULTY GOODS
In the unlikely event of an item being faulty, and to ensure we offer you the best service, please email us first with all your details and we will send you a unique reference number to quote with your goods and an address to return them to. The email address is: sales@littlegiftideas.com
We will be happy to exchange or refund the goods. The items should be returned to us in secure packaging with a copy of your unique reference number. Only goods in their original packaging will be credited. Once your returned item has been received, we will notify you by email. We will endeavour to issue a refund within 3 working days however please allow 3 – 5 working days for the refund to appear back on your original payment method.
